This notice explains what personal information stoneandcraft may use, why we use it and the choices you have. stoneandcraft is part of The Surfaces Group.
Who is responsible for your information?
The data controller is the company within The Surfaces Group responsible for operating stoneandcraft. Its full legal name, company number and registration details are being confirmed before online forms or payments are enabled.
You can contact us at office@thesurfacesgroup.co.uk, by telephone on 01759 373 352, or at The Airfield, Full Sutton Industrial Estate, York, YO41 1HS.
Information we may use
- Contact information, such as your name, email address, telephone number and correspondence when you contact us.
- Project and order information, such as the furniture or stone you are interested in, dimensions, delivery details and records needed to prepare a quotation or fulfil an order.
- Payment and transaction records if online or telephone payments are introduced. We do not intend to store complete card details ourselves.
- Technical and security information, such as IP address, browser information and security logs generated by our hosting provider.
- Device-local studio information that you choose to enter into the remnant studio. This remains in your browser’s local storage unless you send it to us.
Why we use it
| Purpose | Typical lawful basis |
|---|---|
| Answering enquiries and preparing quotations | Steps at your request before entering a contract; legitimate interests in responding to customers |
| Processing orders, deposits, delivery and aftercare | Performance of a contract |
| Accounting, tax, fraud prevention and legal claims | Legal obligations and legitimate interests |
| Operating and securing the website | Legitimate interests in providing a safe, reliable service |
| Optional marketing | Consent, or another lawful route where permitted; you may opt out at any time |
Who may receive it?
We may share information only where needed with companies within The Surfaces Group and suppliers supporting hosting, email, payments, fabrication, delivery, professional advice or legal compliance. We do not sell personal information. The exact supplier list and any international transfer arrangements will be confirmed before those services are activated.
How long do we keep it?
We keep information only for as long as needed for the purpose collected, taking account of quotation validity, order and warranty administration, legal claims and statutory accounting or tax requirements. Specific retention periods will be added after the relevant business processes are confirmed.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your information, receive a portable copy, or object to certain uses. Where processing relies on consent, you may withdraw it at any time. These rights can be limited in some situations.
To make a request, email office@thesurfacesgroup.co.uk. You may also complain to the Information Commissioner’s Office.
Cookies and device storage
See our cookie policy for details of the storage used by this website and how to reopen your settings.
Changes to this notice
We will update this notice before introducing materially new uses of personal information, including online payments, marketing analytics or customer accounts. The review date at the top shows when it was last checked.